Returns Policy

►Merchandise must have been purchased from DHS Products, Inc. within 60 days of return request to qualify for credit or exchange.
►Please contact us for a return authorization number to return merchandise. Requests must include the reason for return. RA number must appear on the outside of each box.
►No credit or exchange will be processed until the merchandise has been received and inspected by DHS. At our option, we may repair, replace or issue credit.
►Merchandise authorized for return must be in original packaging, and in resaleable condition (no price stickers or glue marks) or else the return will be denied. Merchandise must be returned prepaid shipping cost by Customer; a restocking fee of up to 20% may apply.
►Closeout, overstock or custom manufactured items purchased cannot be returned. All sales final.
►All items carry a 30 day limited warranty that covers factory defects in material and workmanship. Warranty means defective due to defects in the manufacturer’s parts or workmanship; not due to use and/or abuse. A nominal charge for parts, labor and return shipping charges may apply.

►Initial orders are to be prepaid by credit card (VISA or MasterCard), prepaid check, COD money order or wire transfer ($30 additional fee applies to wire transfers).
►Future orders may be shipped COD, or Net 30 credit terms can be arranged on approved credit.
►International orders must always be prepaid. International orders paid for by check are held 15 business days per banking requirements to insure funds are available before shipping merchandise.
To open a DHS account, call us at 1-800-959-3734

PRICE
►We sell to beauty supply stores and dealers only at wholesale prices. We do NOT sell to individuals or salons. Sales tax number or proof of business is required. Special low prices can be arranged for large quantities of specific items.
►We are experts in customizing and private labeling.
►Prices are subject to change without notice. All goods are billed at the price in effect on the day of shipment.

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MINIMUM ORDERS
►$100.00 domestic. $250.00 international.

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PAYMENT OPTIONS
►Initial orders are to be prepaid by credit card (VISA or MasterCard), prepaid check, COD money order or wire transfer ($30 additional fee applies to wire transfers).
►Future orders may be shipped COD, or Net 30 credit terms can be arranged on approved credit.
►International orders must always be prepaid. International orders paid for by check are held 15 business days per banking requirements to insure funds are available before shipping merchandise.

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SHIPPING TERMS
►SAME DAY SHIPPING with all in-stock orders placed before 1 p.m. (MST).
►All shipments are F.O.B. DHS Products in Cedar City, UT. We do not pay for freight. Smaller domestic orders will be shipped UPS. Larger palletized shipments will be sent by common carrier (e.g. Yellow Freight, ABF, FEDEX Freight, etc.). Domestic and International customers must provide the name and phone number of their preferred common carrier and/or freight forwarder, or we can suggest them to you.
►Orders shipped by common carrier (e.g. Yellow Freight, ABF, FEDEX Freight, etc.) are palletized and the number of cartons on the pallet are signed for by the carrier’s driver at time of shipping. It is the customer’s responsibility to count cartons on the pallet when goods are received, and take written exception (on the delivery bill) of any carton(s) shorted or damaged.
1024 North Production Road • Cedar City, UT 84721
435/586-4628 • 435/586-4629 FAX
www.dhsproducts.com
►If the freight appears to be damaged, inform the driver that you would like to examine the contents of the package before signing for it. If the driver will not wait, refuse the package. After refusing delivery, please call DHS Products, Inc. immediately at (435) 586-4628. Make note of why goods were refused, as well as the name of the trucking company and the driver’s name.
►F.O.B. Point: Full risk of loss and title passes to the Customer upon delivery by DHS Products, Inc. of the merchandise to a carrier at the F.O.B. point, Cedar City, UT. Claims for loss or damage in shipment must be made directly to the carrier. This means that DHS’s responsibility is limited to and ends when the transfer of goods is made to the freight carrier (e.g. UPS, Fed Ex, US Postal, etc.)